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You can download the e-vignette certificate at any time from your customer account. If you do not have access to your user account, use our order search as an alternative.
You will receive a certificate for the e-vignette as a PDF document with every order. This document serves to confirm that your e-vignette has been registered. However, the document does not have to be printed out. You also do not have to carry the document with you while driving.
No, you must always buy the e-vignette in good time before you start your journey. If you have forgotten to purchase an e-vignette, it cannot be purchased retrospectively.
You must buy the e-vignette before driving on motorways and roads that require a vignette. Please note that the e-vignette cannot be purchased at all border crossings and road junctions. It is therefore advisable to register your vignette directly on vintrica before you start your journey.
If you chose the Flex service during the order process, you can change your registration number at any time before the first day of validity via your customer account. From the first day of validity of the e-vignette, it is no longer possible to change the registration number. If you have not chosen the Flex service, it is also not possible to change the registration number.
You do not have to register for a customer account before ordering. As a new customer, you can create a new customer account automatically when you place your first order. If you are already a customer, you can log in to your customer account during the order process.
Under current legislation, e-vignettes are not covered by the reverse charge procedure and must always be taxed in the country in which the vignette is valid. Unfortunately, we cannot therefore issue a reverse charge invoice.
Please first check the certificate that we issued for the e-vignette. There you will find information about the validity period, the registered number plate and the vehicle category. Make sure that you have not made any typing errors when placing your order and that all the information printed on the certificate is correct.
You must then contact the issuer of the toll fine. Vintrica does not issue the penalty notice and has no control over the penalty. You must resolve the matter separately with the issuer of the toll penalty. Vintrica has no influence over decisions about toll penalties.
Following successful placement of your order and payment for your e-vignette, it can take up to 10 minutes for the e-vignette to be issued. In exceptional cases, registration may take longer. During this period, you are still not allowed to use toll motorways and main roads. We will notify you by email as soon as your vignette has been issued. Only then are you allowed to use toll motorways and roads!
At vintrica, you can pay with any of the standard online payment methods, including PayPal, card and online banking. You choose your preferred payment method during the order process.
Yes, if you need vignettes for several countries, different vehicles or various validity periods, you can register them in one single process. Simply add the vignettes you want to your shopping basket.
As a matter of principle, all orders from vintrica are possible without a subscription. We only offer an optional subscription for the annual vignette, which allows you to renew the annual vignette automatically every year. However, this subscription is completely voluntary. Further information can be found on this page.
First, please check for our email in your spam folder. If you cannot find the order confirmation, log in to your customer account. You can check the status of your order at any time there and download all the necessary documents.
Data protection is a particularly high priority for vintrica. We take numerous security measures to protect your data from access by unauthorised persons.
With automatic renewal, your annual vignette is automatically renewed every year. This service is optional and can be added during registration for an annual vignette.
You can cancel the automatic renewal up to two days before the start of validity of the next annual vignette. The cancellation can best be done online in your customer account.
For existing annual vignettes without automatic renewal, you can activate the service in your customer account at a later date. As soon as your current annual vignette expires, we will automatically renew it.
